SKILLS
- Benchmarking iCT-services
- Contract Negotiations
- Service Level Agreements Mobile Telephony
- PBX Maintenance & Management
- Carrier Services
- Use of Key Performance Indicators (KPI)
- Contact Centres
- Video- and Audio Conference Systems
- Carrier Services
- Mobile Services (GPRS, mVPN’s, PDA integration)
- Home Workers (ISDN, ADSL, Carrier Selection)
- Business Continuity and Disaster Recovery Planning
- Maritime Communication Services (Inmarsat, GAN)
- Numbering Plans
- Virtual Private Networks
- Communication Equipment (PABX and VoIP)
- Voice Mail en IVR systems
- Structured Cabling Schemes